FAQ

 

New Website & Pre-Order Questions

I tried logging into my account but it says it doesn't exist?

I had a subscription, when can I get that back?

When will the product be available?

What are the benefits of pre-ordering?

How does pre-ordering work?

What happens if the shipping date changes?

Will I be notified about order updates?

Is there a refund or guarantee policy for pre-orders?

How do I get free shipping?

 

Product Questions

What is Japonica Rice?

What is Haiga-Mai Style?

Where did the Organic Label go?

What do you mean by your rice fields being a Habitat for Wildlife?

What does it mean to be a Family Farm?

 

What is the shelf life of your rice?

What is the shelf life of your brown rice flour?

How do I store my rice to keep it fresh?

How do I store my brown rice flour to keep it fresh?

Is brown rice flour gluten free?

How do I cook blonde rice?

How do I cook brown rice?

How do I cook with brown rice flour?

Is brown and blonde rice healthy?

What’s the difference between brown and blonde rice?

Is brown rice flour healthy?

Can I substitute brown rice flour for wheat flour in recipes?

How do I know if rice has gone bad?

Is your rice high in arsenic or other heavy metals?

Still Have Questions?

Email Us

info@chicorice.com

 

Send us an email with your questions and we'll help you out!

Call Us

(530) 518 - 0469

 

We are available for actual phone calls! If we don't answer, please leave a message and we'll return your call as soon as possible.